Frequently Asked Questions
Everything you need to know about your Kayser Lingerie shopping experience.
How do I determine my correct bra and panty size?
We provide a comprehensive Size Guide on every product page. We recommend measuring yourself with a soft tape measure and comparing your results to our chart to ensure the perfect fit for your body type.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and protective adhesive strips attached. Returns must be initiated within 30 days of purchase.
How should I care for my lingerie to ensure it lasts?
To maintain the delicate lace and elasticity of your garments, we recommend hand washing in cold water with a mild detergent. If using a machine, always use a mesh laundry bag and a delicate cycle.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your packages discreetly shipped?
Yes, all Kayser Lingerie orders are shipped in plain, unbranded outer packaging to ensure your privacy and the security of your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna.